Privacy Policy
Last updated: May 2025
Nova Doc Privacy Policy
Effective Date: August 11, 2025
This Privacy Policy describes how Nova Doc Pte. Ltd. (“Nova Doc,” “we,” “our,” or “us”) collects, uses, and shares information about you when you access or use our websites, applications, and services (collectively, the “Services”).
Certain data processing activities, including hosting, storage, and customer support, may be administered by a US-based affiliate of Nova Doc Pte. Ltd.
By using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
Account details: Name, email address, password, and profile information.
Payment information: Billing address, payment method, and transaction details.
Communications: Any messages or files you send us (e.g., support requests).
b. Information We Collect Automatically
Usage data: IP address, browser type, device identifiers, pages visited, and time spent on the Services.
Cookies and similar technologies: Used to remember preferences, analyze traffic, and improve the Services.
c. Information from Third Parties
We may receive information about you from business partners, payment processors, or publicly available sources.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve the Services.
Process payments and send transactional communications.
Respond to inquiries and provide customer support.
Personalize content and features.
Monitor usage and prevent fraud, abuse, and security incidents.
Comply with legal obligations.
3. How We Share Your Information
We may share your information with:
Service providers: Vendors who help us operate the Services (e.g., hosting, analytics, payment processing).
Affiliates: Our US-based affiliate and other group companies for operational purposes.
Legal reasons: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Nova Doc, our users, or others.
Business transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
4. International Transfers
Your information may be transferred to and processed in countries other than your own, including the United States and Singapore, where data protection laws may be different from those in your country. We take steps to ensure your data is protected in accordance with this Privacy Policy.
5. Security
We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Accessing the information we hold about you.
Requesting corrections or updates.
Requesting deletion of your information.
Objecting to certain processing or withdrawing consent.
To exercise these rights, email us at hi@nova-doc.com. We may require verification of your identity before fulfilling your request.
7. Data Retention
We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Nova Doc Pte. Ltd.
Email: hi@nova-doc.com